Reference

Terms & Conditions for Indonesian Accounts

These terms explain how your account, DANA, OVO, GoPay, and QRIS payments work, plus the access rules that apply when local law permits.

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REACH OUR TEAM

How To Ask About A Clause

If a clause feels unclear, send us a message from live chat inside your account, email the contact form, or open a WhatsApp chat during 09.00-21.00 WIB. We answer in the same account language you used, and we will ask for your registered phone number, device, or payment name only when we need to verify the request.

Team online

Live Chat

Use live chat from the account page when you need help reading a term, checking a name match, or confirming whether a request can move forward. We usually reply inside 09.00-21.00 WIB and keep the thread tied to your account.

Email Request

Send an email when you want a written trail for a correction or a clause question. Include your registered name, phone number, and the device you used, such as Android Chrome or iPhone Safari, so we can locate the record faster.

WhatsApp Follow-Up

If you prefer WhatsApp, use it for short policy checks after you have an account. We may still move sensitive changes back to live chat or email so the right record stays attached to your request.

ACCOUNT SAFEGUARDS

How We Handle Your Records

We keep only the records needed to run your account, confirm payment matches, and answer clause requests.

Data Handling

We use your account name, contact details, and payment references only to operate the terms you accepted, confirm matches, and answer disputes. We do not ask for more than we need, and we limit internal access to staff who handle the record.

Cookies

Cookies keep you signed in, remember language choices, and let us recognise repeated device checks on desktop or mobile browser. You can clear them in Chrome, Safari, or another browser, but some session steps may ask you to verify again.

Account Security

Protect your login with a unique password and keep your phone number current. If a login comes from a new device, we may ask for a one-time check before you can reach the terms pages or submit a request.

Record Retention

We keep the logs that support payment matching, access decisions, and change requests for the period needed by law and internal audit. After that, we remove or anonymise them where the record no longer serves a legal purpose.

Change Requests

To correct your name, phone number, or other stored detail, send the request from the account area and add a matching payment reference. We use that step to reduce mistakes and to keep the change tied to the right account.

Contact Path

If you want to question a term, ask how long a record is kept, or request a copy of your stored details, contact live chat or email first. We will route the case to the team that handles account records.

Questions About These Terms

These answers focus on the parts people ask about most: who the terms apply to, how we check account details, what happens when a payment name does not match, and how you contact us for changes. If your situation is tied to a local rule or a device change, we will point you to the same account records we use for the rest of your case.

They apply to the account holder and any request sent through the account area. If you access from Indonesia, the same rules apply only where local law permits and where your account details remain accurate.

Yes, if the payment name matches the account details we hold. We may pause a request when the reference, phone number, or registered name differs, then ask you to correct the record first.

A new device can trigger an extra check, especially after a clear-out of cookies or a switch from desktop to mobile browser. That step protects your account before we accept any change request.

We can update them when legal duties, payment rules, or our account flow changes. The current version on our site governs your use from the moment it is posted, so check it before you continue.

We keep the records needed for account control, payment matching, and dispute handling for as long as the law or internal audit requires. After that, we remove or anonymise them where possible.

Send the request from live chat or email, include your registered name, phone number, and the device you used, and tell us exactly what should change. We verify the details before updating the account.

Contact us first so we can point you to the clause that applies to your case. If the issue is tied to a record, we will check the matching account data and answer in the same support thread.

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